Booking Terms & Conditions
These terms and conditions may be amended from time to time and apply to all our services.
By accessing, browsing, using and/or completing a reservation through our website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out in the following text.
Glacier Journey is a tour operator, offering tours in the Vatnajökull glacier area.
Bookings can be made directly through Glacier Journey´s, and/or any other website through which Glacier Journey makes their services available. If you are having any problems booking through Glacier Journey´s website www.glacierjourney.is then please contact us at firstname.lastname@example.org
If you have booked Glacier Journey´s tours through other websites, please contact them directly.
Glacier Journey reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions. Glacier Journey is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing Glacier Journey with the correct contact information such as email address, phone number and related details so that we can keep you informed in the event of changes made to the tour you booked.
Please note that all prices of the tours provided by Glacier Journey are in the company’s local currency, Icelandic Krona (ISK). As a local operator, Glacier Journey cannot be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees etc.
- Special offers & Promotional codes
Please note that special offers such as promotional codes cannot be applied to a reservation after purchase has been made such as in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking in order to be valid and applied.
- Best Price Guarantee
We guarantee that you always get the lowest price when you book a tour through our website.
- Pick-up & Drop-off Services
Glacier Journey does not offer any pick-up & prop off, we meet on location.
- Meeting us on location
For all of Glacier Journey´s tours, we meet us on location. Please read the tour description of your tour very carefully to see where the meeting location is. If you are unsure where the meeting point is then please contact us at email@example.com
You as the traveller are responsible for arriving to the meeting point in time for your tour. This includes being ready at the correct time at the correct location in time for your tour. Glacier Journey will provide you with information about the meeting point for your tour on your voucher which is provided upon booking. If you are unsure when to arrive for your scheduled tour then please contact us at firstname.lastname@example.org
If there is a change of meeting point, Glacier Journey will notify you in good time for the tour.
Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say, you do not arrive to the correct meeting point at the correct time for your adventure tour then you are not entitled to a refund of the price paid for the services.
- Extras & Rental gear.
Extras can be added upon booking your tour as well as afterwards as long as it is made no later than the evening before your tour departure date. If you have already made a reservation with us and would like to add any extras to your reservation then please contact us at email@example.com
Please note that all extras reservations are final. No refund is given for extras.
Safety equipment needed for each tour is provided by Glacier Journey. For all ice cave tours, we provide crampons and helmets, etc. For snowmobile tours we provide warm overalls, helmets, face Buff and gloves. Glacier Journey does not rent out any gear for the tours.
- Travel insurance
As with any, and all world travel, we strongly recommend that you purchase travel insurance with a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. These kind of travel insurances are not expensive and frequently cover other risks. Having travel insurances is always a good idea when traveling around the world.
- Icelandic weather and conditions
All adventure trips and outdoor activities are dependent on weather and general conditions. Glacier Journey reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.
Please keep in mind that Iceland is and will always be Iceland. The weather changes fast on our northern island and with it, conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guides authority to do so. This is especially valid for winter travel in Iceland.
Glacier Journey cannot be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond Glacier Journey´s control. Glacier Journey acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of the Glacier Journey family such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person´s or company´s act.
In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.
Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client´s well-being and safety at risk.
Please note that Glacier Journey cannot be held responsible for damaged luggage if it is taken on the tour.
- Assumed risk & Outdoor activities
Customers are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner, at all times, in accordance with Glacier Journey´s guidelines and must take proper responsibility for their own safety. All tours and activities carry inherent risks and Glacier Journey do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your tour you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.
- Alcohol and drugs:
Glacier Journey reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply.
- Reviews & Feedback
Glacier Journey welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us.
Please note that all complaints must reach Glacier Journey within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.
Glacier Journey´s Cancellation Policy
All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveller of each reservation and processed through email at firstname.lastname@example.org . Once delivered the amendment and/or cancellation needs to be confirmed by Glacier Journey before further action can be taken. If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we cannot be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request.
More than 48 hours’ notice, Full refund
Less than 48 hours ‘notice, No refund
If Glacier Journey´s tour is cancelled i.e. due to weather, we offer customers to reschedule, if that is not an option, Full refund. A tour is only cancelled if it´s not safe to operate the tour, our number one priority is to make decisions with your safety in mind.
For all bookings, a minimum of 48 hours ‘notice of cancellation prior to your scheduled tour departure is required for a full refund. If a cancellation is made with less than 48 hours’ notice prior to departure no refund is given. For the 48-hour policy to be applicable cancellations need to be made and delivered to Glacier Journey through email at email@example.com The 48-hour policy does not honour cancellation requests sent through other channels.
Please make sure to fill in and/or provide all necessary details upon booking your tour. Once you have completed the booking process a booking confirmation will follow, containing your booking number and the voucher/s for the tour that you booked. The voucher will be your proof of payment so please bring it with you on the day of your tour. Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants was booked please contact Glacier Journey immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Glacier Journey cannot be responsible for mistakes in the booking process.