What is your cancellation policy?

We provide a 48 hours cancellation policy. This means that the customer will receive a 90% refund if the tour is cancelled at least 48 hours before departure. If the tour is cancelled by the customer with less than 48 hours notice, we don’t provide any refund.
If the tour is cancelled by Glacier Journey for any reason, such as due to bad weather conditions, customers will receive a full refund.
Our tours are only cancelled if there is a risk for your safety and we don’t hesitate to cancel a tour are there any risks.