FAQ

Where do we meet?

During the summer season, we meet at Flatey farm 38 km west of Höfn and 42 km east of Jökulsárlón (Glacier Lagoon) See map

During the winter season, we meet at Jökulsárlón (Glacier Lagoon), at the parking lot you will find us at our trailer, which is marked with our logo Glacier Journey. See map

Summer season and winter season! What does that mean?

Our summer season starts around mid-April, depends on the weather, we keep our April guests informed about location and the season is over in October.

The winter season is from mid-November when we launch our annual ice cave season and we are on until the end of March.

Do I need a 4WD to get to your location?

No, you don´t, we will take care of driving on the gravel roads in our specially modified super jeeps.

How do I make a reservation?

The best way to book your tour is to do it on our website, www.glacierjourney.is

For special requests contact us at info@glacierjourney.is

What is the duration of the tour?

Our snowmobile tour is approx. 3 and our Ice cave tour is approx. 2.5 hours.

What is this solo rider option?

The standard version of our snowmobile tour has two persons riding a snowmobile. If you prefer to ride alone you can choose the solo rider option.

However, if you are travelling solo or in a group of odd number 1,3,5, etc. you need to book at least one solo ride, we do not pair you with other solo traveler.

Can you arrange private tours?

Of course, we can! Just sent us an email at info@glacierjourney.is and we will take it from there.

What should I wear for my tour?

For the snowmobile tours, wear something comfortable, warm and cozy. Gloves and sunglasses is good to have with you. Good outdoor shoes that don´t easily get wet.

 

For the Ice cave tours, wear warm and cozy inner layer and good outdoor clothes, be prepared for Iceland, one moment it´s sunny and all and the next we might have rain or snow or whatever. We do not recommend jeans, as they come heavy, cold and uncomfortable to wear when wet.

Sunglasses are always good to have with. Good outdoor shoes that don´t easily get wet.

Less is more does not apply here!

What do you provide for my tour?

For the snowmobile tours, we provide warm, wind and water proof overalls from size 120 cm (for the children) and up to 3XL, helmets, some have a GoPro mount for you to use. We also give you a face mask and gloves if you don’t have one.

For the Ice cave tours, we provide helmets and crampons

What is your cancellation policy?

Our cancellation policy is simple, if we have to cancel due to weather you will get a full refund on your tour. If you can´t make it, you will get a full refund if you cancel 48+ hours before departure.

Can you pick me up at my hotel/guesthouse?

No, sorry we meet at location for every tour.

Do you have a question for us?

Don´t hesitate to call us or sent us an email, +354 478-1517 / info@glacierjourney.is